Banks can no longer base their strategy on financial indicators only. In this article, we will build a Balanced Scorecard for a typical retail bank. We will analyze emerging trends, possible response strategies, and relevant KPIs. The content of the article: Emerging Challenges for Retail Banking Any business is about trust, and retail banks are … Read more
The Balanced Scorecard is one of the most popular frameworks for strategy execution. Here you will find Balanced Scorecard case studies with examples of KPIs for different business domains. Case Studies Check out 31 examples of real Balanced Scorecard projects with strategy maps, KPIs, business goals, and BI dashboards. Case Studies Getting Started Tutorials Find … Read more
Find an example of sales scorecard with KPIs divided into three levels: 1. Process-oriented metrics. 2. Result-oriented indicators. 3. Big picture KPIs. On the Internet one can find a bunch of KPIs for measuring virtually everything including a sales process. The first problem is that in most cases those are simple metrics that have nothing to … Read more
This is probably one of the most frequently asked questions: What KPIs should we use for the compensation system? In this article, I’d like to review the best practices about using, or in most cases, not using reward KPIs. I did a classification of possible approaches to the reward system. Don’t take these levels as … Read more
Customer loyalty plays a fundamental role in a business’s success. It can be measured in many ways depending on the business model. Overall customer loyalty refers to customer retention, such as the number of customers that do repeat business / purchases. However, in today’s competitive markets customer loyalty also refers to brand perception, behavior and … Read more
Sales Backlog stands for the amount of sales orders that a company has received but has not completed yet, also referred to as order backlog or BI. The perception of the impact backlog orders have on a company varies. The majority of companies measure their backlog rations in sales values. If the backlog sales value … Read more
Sustainable growth is a key theme of most corporate strategies today. In this article, we will discuss the ways to implement pillars of sustainability (ESG) into strategy. The content of the article: Introduction. What is sustainability? Part 1. Sustainability KPIs Part 2. Building a Sustainable Balanced Scorecard What Do We Mean by “Sustainability”? “Sustainability” is … Read more
Review an example of the non-profit scorecard: learn how nonprofit organizations can use the Balanced Scorecard framework, find out what objectives and indicators should be mapped in the financial perspective. Recently I was approached by an executive director of a nonprofit who asked me about the possibility of the Balanced Scorecard implementation in their organization. His biggest … Read more