Blog Archives

Compensation and Reward KPI Best Practices

Choose the form and KPIs of the reward program

This is probably one of the most frequently asked questions: What KPIs should we use for the compensation system? In this article, I’d like to review the best practices about using, or in most cases, not using reward KPIs. I did a classification of possible approaches to the reward system.

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Measuring Customer Loyalty and Retention with KPIs

Customer loyalty and retention KPIs

Customer loyalty plays a fundamental role in a business’s success. It can be measured in many ways depending on the business model. Overall customer loyalty refers to customer retention, such as the number of customers that do repeat business / purchases. However, in today’s competitive markets customer loyalty also refers

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Sales Order Backlog Challenge

Backlog KPIs in BSC Designer: KPI 1: Backlog relative to weekly sales; KPI 2: Backlog closure capacity; KPI 3 : Backlog Days.

Sales Backlog stands for the amount of sales orders that a company has received but has not completed yet, also referred to as order backlog or BI. The perception of the impact backlog orders have on a company varies. Majority of companies measure their backlog rations in sales values. If

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Example of Sustainability Balanced Scorecard with KPIs

Three pillars of sustainability

Sustainable growth is a key theme of most corporate strategies today. In this article, we will discuss the ways to implement pillars of sustainability into strategy. The content of the article: Introduction. What is sustainability? Part 1. Sustainability KPIs Part 2. Building a Sustainable Balanced Scorecard Part 3. How to

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Example of Nonprofit Balanced Scorecard with 14 KPIs

Non profit strategy map example

Review an example of the non-profit scorecard: learn how nonprofit organizations can use the Balanced Scorecard framework, find out what objectives and indicators should be mapped in the financial perspective. Recently I was approached by an executive director of a nonprofit who asked me about the possibility of the Balanced Scorecard

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Measuring Employee Morale – Management Quality Indicator

The best way to measure morale

Employee morale is second only to the quality of the management team in influencing the long term success of a business or for that matter of any organization. The employee morale is a very good indicator of the quality of the management team since it is the most direct outcome

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