Diverse teams with engaged talents are more innovative, understand customer needs better, and drive financial results. Let’s discuss how to combine various ideas about diversity and inclusion into a coherent strategy. Key topics of the article: The definitions: diversity and inclusion Four reasons why diversity and inclusion is important D&I strategy scorecard with KPIs: Financial … Read more
An example of the performance management framework for online events that focus on how to satisfy customer needs and drive required business results. Before, we discussed KPIs for in-person or off-line events. Most of those metrics can be applied to the online format as well, but there are some nuances: On the one hand, the … Read more
Attending an event implies significant financial and time investments. Let’s discuss the metrics to track before, during, and after the event to maximize its positive impact on your business. To calculate event ROI, we will analyse: Pre-Event Metrics. Building a scorecard for event analysis; picking the right events to attend. Learn more… During Event Metrics. … Read more
An example of a Hospital Balanced Scorecard template with KPIs, where management seeks to improve clinical practice, prevention and health services management. The Balanced Scorecard (BSC) plays an important role in the management of healthcare organizations [1] as it aligns the mission, objectives and performance metrics. In this article, we will discuss: Hospital Balanced Scorecard: … Read more
Learn how to track the warehousing process from receiving to shipping. Find a template of a strategy map with trending improvement initiatives and performance metrics. In this article, we analyze warehouse effectiveness challenge on two levels: Process level with the focus on efficiency and effectiveness metrics Strategy level that helps to align warehouse activities with … Read more
How to measure quality and anticipate product defects? In this guide, we will discuss specific quality metrics and show how they contribute to the overall strategy. Part 1. Quality KPIs Analysis The article starts with a list of quality metrics sorted out into groups. We’ll discuss some popular quality KPIs and the ways to use … Read more
Find the detailed analysis of the best KPIs for HR including hire, retention, and ROI metrics. Learn how to describe and execute talent strategy with HR Balanced Scorecard. Part 1. HR Hire KPIs Learn about the metrics used to focus the hiring process. Read more > Part 2. Retention KPIs Learn how to measure employee … Read more
Any business wants to stand out in social media. Learn how to track the pulse of your social media marketing with KPIs and align performance indicators with your business strategy. Social Media KPIs Below, we will list the number of social media metrics in several categories: Engagement Metrics Internal metrics Popularity metrics Demographic metrics Incoming … Read more
KPIs for innovation that go beyond simple R&D budgeting. Use an example of a strategy map for innovation to describe your own strategy for innovations. Measuring innovations is a challenge Explanatory video Innovation funnel and metrics for it KPIs for change management Strategy map: putting it all together Measuring Innovations is a Challenge The Meriam … Read more
Learn about the best practices for building university scorecards and measuring various aspect of the performance with Key Performance Indicators (KPIs). Key topics: A Basic Model of a University Stakeholders The Context of Measurement Ranking Systems What KPIs Do Other Universities Use? Finding Indicators Known Challenges Software Automation In this article, we will discuss the … Read more