How to build a training scorecard that will help to separate time-spending on infotainment and highly useful performance-shifting training. Training and workshops have become a standard part of learning process in any organization. In my opinion, the most important challenge for the organizations is to be able to detect the difference between less useful infotainment and highly useful … Read more
Companies from the energy sector can no longer improve on best practices. There is a strong need for a new sustainable strategy that will optimize old operations and address the challenges from the renewable energy. In this article we will discuss: The threats and opportunities that the energy sector faces, Strategies that can be used to … Read more
An example of a Balanced Scorecard that CEOs can use as a template to start building their own strategy execution and performance measurement systems. Key topics of the article: Top 4 Most Important Goals Balanced Scorecard for a CEO KPIs for a CEO Cascade CEO’s Scorecard Software Automation “Show me an example of a Balanced … Read more
Learn how to build a customer service Balanced Scorecard step-by-step. Start with a general business model, analyze the main business challenges, and convert them into a strategy map with KPIs. Customer support should be fast, good, and inexpensive – a classical project management triangle, where one can pick any two options. With a right approach … Read more
How profitable is your marketing? Only 38% of companies calculate marketing ROI and can answer this question. Let’s discuss what the best marketing KPIs are, how to calculate them, and how to align marketing with a company’s strategy. Here are 4 topics that I’d like to talk about in this article: Marketing measurement challenge Tracking … Read more
KPIs for IT should not be limited by “uptime” only! If we want to keep IT accountable and to have early warning signals about potential problems, we need to have a well-defined and balanced set of indicators. In this article we discuss some examples of IT KPIs that will be a good base for your … Read more
A typical startup founder is busy with products, customer development, marketing, and pitches to the investor. When it comes to tracking KPIs, the challenge is something confusing – there are many long lists of indicators, best-practices and metrics that VCs supposedly are looking for. In this article, we’ll discuss two topics: KPIs that a startup … Read more
What are the best KPIs for a hotel? How can one apply the Balanced Scorecard approach to hotel management? Find an example of a strategy map with objectives and KPIs for a hotel business. Here are key topics of the article: Hotel KPIs Hotel Balanced Scorecard An Example of a Strategy Hypothesis Balanced Scorecard in … Read more
Find below the list of the ready-to-use KPIs for a dental practice. It makes sense using these KPIs as a part of your Dental Practice Business Scorecard. If you are looking for an example of a more general scorecard for a healthcare organization, then we recommend to check out this hospital scorecard template. New Patient … Read more
Banks can no longer base their strategy on financial indicators only. In this article, we will build a Balanced Scorecard for a typical retail bank. We will analyze emerging trends, possible response strategies, and relevant KPIs. The content of the article: Emerging Challenges for Retail Banking Any business is about trust, and retail banks are … Read more