Blog Archives

Agile Business Scorecard: 6 Must-Have KPIs and 5 Growth Hacks

6 Essential KPIs to Ensure Business Survival

How to convert any scorecard into a really agile business tool? Keep it simple… simple and highly focused! Three parts of this article explain how to achieve these goals: Part 1: Six essential metrics that one should track Part 2: Five hacks to maintain a scorecard in a perfect state

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Full Guide to KPIs: Best Practices and Examples

KPI Template: 12 Steps to a Perfect KPI

Master your KPI-finding skills: learn what KPIs are, how to come up with the best ones, get inspired by a long list of indicators. Key Topics: Introduction to KPIs – What is a KPI? Why use KPIs? Feeding vs. Teaching to Fish – Why standard KPIs don’t work KPI Template

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Q&A: Measuring Performance with Leading and Lagging Indicators

The difference between a leading and a lagging indicators

Understanding the difference between leading and lagging indicators is important for successful performance measurement. This time the users of BSC Designer helped us to define the main theme for the article by asking excellent questions. Thank you for that! Here are key topics of this Q&A article: Compare leading and

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KPIs for Big Data Initiatives

Align Big Data Initiatives with Strategy Using KPIs

Learn how to align big data initiatives with the strategy of your organization, and validate your efforts with Key Performance Indicators. The end of the year is a good time to talk about emerging trends: self-driving cars, artificial intelligence, virtual reality, and the Internet of Things. What effect will these

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Example of Using KPI Step-by-Step System

10-Step System to Find Tailor-Made Key Performance Indicators

Good KPIs take into account business context, predict success, show early warning signals, validate achieved results, and for sure, they are accepted by your team. This time-proven system will guide you step-by-step towards excellent KPIs that are right for your business. The steps of the system are not presented in

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KPIs Misuse: Why Does It Happen and How Avoid It

KPIs Misuse: Why Does It Happen and How Avoid it

As with any other business tool, Key Performance Indicators have disadvantages, one of them is a possible misuse of KPIs. You set up some good metrics, but soon you find out that your employees have found a way to game the system. Instead of doing what you expect them to

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12 Steps System for the Most Challenging Metrics and KPIs

12 Step KPI System to Find KPIs for the Most Challenging Business Situations

Finding and implementing good performance metrics is a tough task. There are some good examples of simple metrics, but when it comes to something less tangible the task to find a good indicator looks like an impossible one, but actually it is not. This system is a step-by-step approach to

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How to Turn Your KPIs into Definitive Action

How to Turn Your KPIs into Definitive Action

There is a great feeling of accomplishment when you or your management team has crafted a powerful set of KPIs to drive and steer your business unit or department towards its goals. But, it can also be very disappointing if you find that one year down the line, after implementing

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How to Find 1 Keystone Indicator that Needs to Dominate on Your Scorecard

How to find a keystone indicator and start a chain reaction of achieving excellence in your business

Still looking for a perfect set of KPIs? Look for a keystone habit! It works as a leverage, it starts a chain reaction and creates a cultural shift towards the performance excellence in a company. What if someone were to tell you that to improve the overall performance of your

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Call Center: Building 3 Most Important Attainable KPIs

Call center KPIs in BSC Designer

Good communication is crucial for building trust among a consumer base. And in today’s economic environment, it’s a Call Center that acts as the lifeblood of a business that requires forward-facing contact with a public audience. They can make a company stand out, attracting and retaining customers because of positive

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