Call Center: Building 3 Most Important Attainable KPIs

Call center KPIs in BSC Designer

Good communication is crucial for building trust among a consumer base. And in today’s economic environment, it’s a Call Center that acts as the lifeblood of a business that requires forward-facing contact with a public audience. They can make a company stand out, attracting and retaining customers because of positive interactions with clients, or they … Read more