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Call Center: Building 3 Most Important Attainable KPIs

Call center KPIs in BSC Designer

Good communication is crucial for building trust among a consumer base. And in today’s economic environment, it’s a Call Center that acts as the lifeblood of a business that requires forward-facing contact with a public audience. They can make a company stand out, attracting and retaining customers because of positive

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8 Metrics to Evaluate Entrepreneurial and Management Skills

8 Metrics to Evaluate Entrepreneurial and Management Skills

Over the last few weeks I have been running an interesting experiment in one of my classes. I gave each student $5 and told them to go turn it in to more. The project was evaluated on 8 variables/metrics. These eight basic metrics could just as easily be applied to

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