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Balanced Scorecard Helped Rockwater Take Customer Service to the Next Level

Balanced Scorecard in Rockwater Energy Solutions

In 1993, Rockwater was a global leader in underwater engineering and construction and a wholly-owned subsidiary of Brown & Root/Halliburton.  The company’s service offerings included commercial diving, scour and erosion, underwater coatings and installation of marine structures, and their customer base was the oil companies whose deep-sea oil rigs they

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