Blog Archives

Balanced Scorecard Helps Boost Employee Retention and Satisfaction

Futura Logo

Futura, a custom aluminum extrusion company, realized that their employees were their greatest asset in a competitive marketplace, and the foundation of their success in customer service, operations and profitability.  They used the Balanced Scorecard approach to make employee retention and support a priority, implementing a suite of human resource

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Tighten Operations and Motivated Employees with Balanced Scorecard

Southern Gardens Citrus - Balanced Scorecard Case Study

In the mid-1990s, SGCwanted to break into the private-label market for not-from-concentrate orange juice.  To do so, they needed to tighten operations, reduce product costs and motivate employees to align their performance with the company’s core values.  The Balanced Scorecard approach allowed them to carefully monitor their operations, reduce product

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Balanced Scorecard Helps Hospital Improve Service and Tighten Funding Allocation

Scorecard in Bridgeport Hospital

Bridgeport Hospital, a private, not-for-profit hospital in Connecticut, needed to improve its financial management.  The hospital had been operating at a loss despite being adequately funded, and also needed to find a way to make excellence in customer care and employee retention relevant to financial goals. The Balanced Scorecard approach

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Balanced Scorecard Helped Rockwater Take Customer Service to the Next Level

Balanced Scorecard in Rockwater Energy Solutions

In 1993, Rockwater was a global leader in underwater engineering and construction and a wholly-owned subsidiary of Brown & Root/Halliburton.  The company’s service offerings included commercial diving, scour and erosion, underwater coatings and installation of marine structures, and their customer base was the oil companies whose deep-sea oil rigs they

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Balanced Scorecard for Verizon Communications

HR Scorecard Verizon

Verizon Communications Gets Human Resources On Track with a Balanced Scorecard Approach. Emerging from a recent merger and industry deregulation, and entering a time of increased competition, Verizon Communications needed to prepare for aggressive customer acquisition if it was to survive the telecomm wars. The company decided to take a

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Case study: Strategy Improvement and Strategic Control in Finance

Balanced Scorecard Challenges. Case study “Strategy Improvement And Strategic Control in Finance”

BSC Designer helped CAJA RURAL DE SALAMANCA to improve the strategic and control efficiency

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Balanced Scorecard Helps Insurance Company to Manage New Operational Complexities

UNUM Insurance

Balanced Scorecard helps UNUM Insurance to Manage New Operational Complexities and Diverse Stakeholder Groups UNUM is a Fortune 500 company and a market leader in disability, group life, long term care and voluntary benefits.  In 1998, when the company first implemented a Balanced Scorecard approach, it had 7,200 employees; today

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