This case study highlights how a large academic institution established a unified, multi-level strategy architecture with full KPI monitoring and reporting using the Balanced Scorecard methodology.
About the University
The organization in this case study is a private university in Riyadh offering undergraduate and postgraduate degree programs. It serves approximately 2,400 students, supported by about 70 full-time faculty members and a broader administrative workforce.
The university provides diverse undergraduate and postgraduate programs spanning healthcare disciplines, business fields, creative and architectural studies, and legal education.
Strategic Context
The university operates on a five-year strategic planning cycle. The leadership sought to ensure that strategic direction was clearly communicated and consistently applied across academic colleges, clinical units, and support departments. Key goals included improving educational quality, strengthening accreditation readiness, enhancing student outcomes, and ensuring alignment between academic and administrative functions.
The leadership expressed concern about maintaining continuity and visibility of strategic objectives across multiple years and across many academic and operational units. They emphasized the importance of assigning responsibility for KPIs rather than centralizing performance reporting in one department.
The challenge was articulated in the following way:
“Strategic objectives would remain visible across all colleges and programs throughout the entire five-year period, without losing continuity or clarity between planning cycles.”
Who Was Involved in the Planning Process
A broad group of stakeholders contributed to the planning and implementation process:
- Quality & Assurance Directorate – Oversight of strategic alignment and accreditation compliance;
- Strategic Planning and Development – Managing scorecard structures and annual updates;
- College Deans and Program Directors – Responsible for academic outcomes and program-level initiatives;
- Administrative Units – HR, Admissions, Finance, IT, Library Services;
- Clinical and Patient-Facing Units – Teaching clinics, laboratories, pharmacies, and medical departments.
The senior Quality Manager served as the lead responsible for the implementation of the strategic automation program, coordinating training, access control, and scorecard ownership across units.
Key Challenges
The planning team identified several execution-related challenges:
- Multi-Level Alignment – Ensuring strategic goals at the university level were translated accurately into college- and program-level objectives;
- KPI Ownership – Assigning and maintaining responsibility for indicator updates across different operational teams;
- Long-Term Continuity – Maintaining strategic consistency during annual reviews and revisions over a five-year plan;
- Accreditation-Driven Reporting – Producing consistent, structured reports for regulatory and internal oversight.
The team emphasized their need as follows:
“A planning system that allows versioning by year while still preserving the full five-year continuity of the institutional strategy.”
How the Strategic Planning System Was Implemented
The BSC Designer team supported the institution in structuring and automating its strategic plan using a cascading Balanced Scorecard architecture.
- Cascaded Scorecards – A top-level university strategy scorecard was cascaded to college-level and then down to program-level scorecards, ensuring alignment across all teaching and clinical units;
- Role-Based Permissions – Strategic leaders maintained authority over structural changes, while program and unit staff were assigned responsibility for indicator data entry and commentary;
- Perspective Weighting – Strategy perspectives were weighted to reflect institutional priorities such as academic quality and student success;
- Annual Versioning – Each plan year was versioned and archived while maintaining continuity across the five-year horizon;
- Customized Reporting Profiles – Reporting views were configured for annual reviews, program-level evaluations, and five-year strategy summary reports.
KPI Focus Areas
Performance indicators reflected academic quality, institutional effectiveness, and clinical service performance. The KPIs were tracked using evidence-based principles, where reported results were supported by documented evidence provided by responsible teams.
- Student Learning and Satisfaction;
- Faculty and Research Development;
- Graduate Employment and Alumni Outcomes;
- Accreditation and Quality Compliance;
- Clinical Service Quality and Patient Experience.
Results
The implementation established a coherent, aligned strategic planning structure consisting of approximately 60 interconnected scorecards across university, college, program, and clinical unit levels. About 50 users actively participated in updating data, reviewing progress, and contributing to performance evaluation and improvement discussions.
Stakeholders reported clearer accountability, more reliable reporting, and improved collaboration between academic and administrative units. The five-year strategic horizon became easier to manage due to transparent KPI ownership and structured version control.
The institution summarized its experience as follows:
“BSC Designer organized our strategic plan, helped us to monitor the KPIs and generated the required reports.”
The strategic alignment framework now enables ongoing performance evaluation and continuous improvement across academic and clinical operations.
How to Keep Strategy Aligned Across Departments
To summarize, this section highlights the key practices that help maintain strategic continuity and clarity across multiple academic units over several years.
- Set a Stable Institutional Strategy – Keep the top-level objectives consistent across the strategic cycle to provide a clear reference point for all units.
- Cascade Goals Thoughtfully – Translate university objectives into college and program scorecards so each level sees its role in contributing to shared targets.
- Assign Clear KPI Responsibility – Make individual units or staff accountable for updates and supporting evidence to ensure data quality and transparency.
- Use Versioning for Annual Updates – Review and adjust indicators yearly while retaining alignment to long-term goals to avoid strategic drift.
- Support the Process With a Dedicated Platform – Using a tool like BSC Designer helps maintain alignment, automate reporting, and reduce manual coordination work.
Other Cases From The Educational Domain
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These cases provide practical context and comparative insights for similar institutions.
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The BSC Designer platform is used to automate strategic planning, implementation, and execution across a wide range of business sectors. Key practices demonstrated in these case studies include:
- Strategy cascading across the organizational structure
- Evaluating the performance of multiple offices and departments
- Evidence-based performance measurement
- Aligning strategy with risk assessment and risk management
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BSC Designer is strategy execution software that enhances strategy formulation and execution through KPIs, strategy maps, and dashboards. Our proprietary strategy implementation system guides companies in practical application of strategic planning.