Safety KPIs

Safety KPIs can be divided into the lagging ones that help to quantify something that has already happened (incidents and injuries) and leading metrics that work proactively and help to prevent future safety events.

Key topics:

Top 5 KPIs for Safety

Most likely, you already have a long list of lagging metrics like:

  • Reported Accidents/Incidents
  • Lost Time Injury Frequency Rate

I suggest spending most of the time talking about preventive/leading KPIs for safety.

Leading Indicators for Safety

Looking at leading factors of safety, we can define several areas of interest.

Training KPIs

Basic training in safety is a leading factor of a safer environment:

  • % of Management Trained in Safety
  • % of Employees Trained in Safety

There is a training scorecard that can be used to track safety training initiatives on four different levels.
Training KPIs for safety

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Behaviour KPIs

Passing safety training doesn’t mean that the actual behaviour became safer; we need to look at:

  • Number and type of unsafe behaviours reported
  • Near miss incidents reported (we discussed near miss in detail in Quality scorecard)

Team KPIs

High employees morale leads to fewer safety incidents. Look at:

  • Average Overtime Hours Per Person
  • Employee Satisfaction with Work Environment
  • Employee Engagement

Response KPIs

Safety issues need to be fixed fast:

  • Average Time To Prepare Response Plan
  • Average Time To Resolution of Reported Issue

Safety KPIs in BSC Designer Online

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Financial KPIs

There should always be a budget for safety.

  • Safety Prevention Costs

Similar to the cost of low quality, we can use cost of low safety as a decision factor when finding budget for new safety initiatives:

  • Cost of Low Safety
  • Cost of High safety

Equipment KPIs

Broken equipment doesn’t necessary mean a safety issue, but it could be a leading factor:

  • Equipment Breakdowns
  • % of Equipment where Preventive Maintenance Was Performed

Inspection KPIs

Safety environment should be formally validated:

  • Number of audits or inspections performed

Strategy Map for Safety

Here you have an example of the Balanced Scorecard strategy map for safety automated with BSC Designer Online software.

Safety strategy map example

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Alcoa Example: Priority of Safety over Financial KPIs

What if someone were to tell you that to improve the overall performance of your company, you need to focus all your efforts on … worker’s safety? Your current safety indicators are in the green zone, and their values are even better than the ones all over the industry. What a surprise when a new CEO is talking to the investors and shareholders, not about ROI, investments, and financial efficiency, but about … safety.

Focus on Safety Metrics

That’s what Paul O’Neill did when he came to Alcoa in 1987 as chairman and CEO. Alcoa deals with molten aluminum, and their injury rate per 100 worker per year was 1.86 (quite good compared to the national rate in the U.S. that was 5 incidents per 100 workers). The new CEO established a goal – “achieve zero injuries level” at the organization where people handle molten metals.

Did the company achieve this goal? Today, Alcoa publishes their safety data in real time [1. Zero Is Possible, Alcoa Worldwide website.]. When I was writing this article, the rate was at 0.120. In other words, on average, workers at Alcoa take less risk in getting injured than employees of a software company or a legal office.

Alcoa´s Action Plan

How did this company do this?

  • They became “obsessed” with safety!

Any safety incident was reported within 24 hours to the management. The reports contained an analysis of the situation and the prevention plan for the future. They were really serious about it, and one top manager was even fired for not reporting a safety incident. Safety was not just a part of the bureaucratic reports; it was in the focus.

  • There was always a budget for improving safety – from installing new sensors and proactive maintenance to training people about safety; they even implemented an email system to … report about safety problems more efficiently.

Side Effect of Focus on Safety

There was a “side effect” of this focus. People started sharing other ideas, and some of them lead to some significant process improvements. And more importantly, the financial results of the company were improving as well.

To learn the full story, you can start with this article[1] by Pulitzer Prize–winning business reporter Charles Duhigg. If you liked the story, I do recommend reading a book [2], where Charles Duhigg explores the nature of habits (or their business analog – routines) by giving some great examples of how to improve organizational performance.

Qatar Airways Group Example: Understanding Context of Measurement

Another interesting example is Qatar Airways Group. They are really serious about measuring, reporting, and improving safety:

  • They know how to interpret the data obtained
  • They know their lagging metrics, but focus a lot on leading factors
  • They cascaded the strategy well from top level goals to specific initiatives

According to the Sustainability Report 2018[3] one of the measures of safety performance that they used was a classical Lost Time Injury Frequency Rate (LTIFR) KPI:

  • The value of the indicator was decreasing starting from year 2012 showing excellent progress.
  • From 2015 to 2017 it was almost no improvement in LTIFR

The trick is that the “no improvement” period correlates with the rapid expansion of the group. That’s a good example of how important is the business context for interpreting the value of any metric.

Another best practice that the group follows: the sustainability report features just few lagging indicators for safety, but talks a lot about safety success factors (that can be quantified with the leading metrics discussed above) and proactive safety procedures, such as:

  • Workspace safety inspections and
  • Safety engagement

Finally, in their strategic plan, we can find some safety-related themes like:

  • Training and awareness
  • Health and Safety Management System
  • Safety Communities
  • Fire Safety

That are further cascaded into sub-themes, specific projects, and progress estimation.

What's next?

  • Access templates. Sign-up with a free plan at BSC Designer for immediate access to 23 scorecard templates, including Safety KPIs discussed in this article.
  • Master skills. Check out free video tutorial for the Balanced Scorecard. Master your strategy planning and execution skills with Strategy Execution training.
  • Automate. Learn what Balanced Scorecard software is and how it can make your life easier by automating strategy execution, KPIs, and strategy maps.

References

  1. ^ How ‘Keystone Habits’ Transformed a Corporation, Charles Duhigg, 2012, The Huffington Post.
  2. ^ The Power of Habit: Why We Do What We Do in Life and Business, Charles Duhigg, 2014, Random House.
  3. ^ Safety Performance section, Sustainability Report 2018, Qatar Airways Group

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