The Balanced Scorecard is one of the most popular frameworks for strategy execution. Here you will find Balanced Scorecard case studies with examples of KPIs for different business domains. Case Studies Check out 35 examples of real Balanced Scorecard projects with strategy maps, KPIs, business goals, and BI dashboards. Case Studies Getting Started Tutorials Find … Read more
Introduction to the scorecard and KPIs calculations: Terms and definitions: metric, indicator, KPIs, scorecard Qualitative and quantitative indicators How to normalize metrics? How to use metric’s weight for calculations? How to calculate the leading and lagging indicators, goals’ performance, and total scorecard index. What is The Right Term: KPI, Indicator or Metric? From a business … Read more
Find an example of sales scorecard with KPIs divided into three levels: 1. Process-oriented metrics. 2. Result-oriented indicators. 3. Big picture KPIs. On the Internet one can find a bunch of KPIs for measuring virtually everything including a sales process. The first problem is that in most cases those are simple metrics that have nothing to … Read more
“KPIs don’t work for our business!” Does this statement sound familiar to you? Even in a business world, there is no good understanding of what a KPI, a metric and a measure is and what the difference is between them. Not all metrics are KPIs! As a result, many executives: Have a long list of … Read more
These two buzzwords cause confusion among business professionals as they are used synonymously. From the first look, one might have an impression that “dashboard” and “scorecard” are interchangeable, but there are some important distinctions that I’d like to analyze in this article. I’m presenting the results of the comparative analysis in the form of a … Read more
This is probably one of the most frequently asked questions: What KPIs should we use for the compensation system? In this article, I’d like to review the best practices about using, or in most cases, not using reward KPIs. I did a classification of possible approaches to the reward system. Don’t take these levels as … Read more
Management by objectives (MBO) is a model that helps organizations improve their performance by clearly defining their objectives. The uniqueness of this model lays in the manner in which the corporate objectives are diligently communicated down into employee objectives, to ensure the entire organization is working towards the same goal. The core value behind management … Read more
7-S framework invented by Tom Peters is a simple yet powerful checklist in the toolkit of a top manager. Learn what it is and how to take advantage of its power by using initiatives and measures. At BSC Designer, we discussed some popular business frameworks like Balanced Scorecard or OKR. The toolbox of a top manager never … Read more
A great lesson of how Balanced Scorecard works can be learned from global retailer Tesco. This company is known for its state of art Business Intelligence (BI) system. Balanced Scorecard is published yearly on tescoplc.com as part of Tesco’s BI system and is a must-see business performance tool. It even has its own name, “steering wheel.” In … Read more
Customer loyalty plays a fundamental role in a business’s success. It can be measured in many ways depending on the business model. Overall customer loyalty refers to customer retention, such as the number of customers that do repeat business / purchases. However, in today’s competitive markets customer loyalty also refers to brand perception, behavior and … Read more