Good KPIs take into account business context, predict success, show early warning signals, validate achieved results, and for sure, they are accepted by your team. This time-proven system will guide you step-by-step towards excellent KPIs that are right for your business. The steps of the system are not presented in hierarchical order. Instead, I’m following … Read more
As with any other business tool, Key Performance Indicators have disadvantages, one of them is a possible misuse of KPIs. You set up some good metrics, but soon you find out that your employees have found a way to game the system. Instead of doing what you expect them to do, they have found a … Read more
Finding and implementing good performance metrics is a tough task. There are some good examples of simple metrics, but when it comes to something less tangible the task to find a good indicator looks like an impossible one, but actually it is not. This system is a step-by-step approach to find and deal with the … Read more
Safety KPIs can be divided into the lagging ones that help to quantify something that has already happened (incidents and injuries) and leading metrics that work proactively and help to prevent future safety events. Key topics: Safety KPIs Strategy map for safety Examples, including KPIs for safety in the context of Covid-19 Most likely, you … Read more
Good communication is crucial for building trust among a consumer base. And in today’s economic environment, it’s a Call Center that acts as the lifeblood of a business that requires forward-facing contact with a public audience. They can make a company stand out, attracting and retaining customers because of positive interactions with clients, or they … Read more
Introduction to the scorecard and KPIs calculations: Terms and definitions: metric, indicator, KPIs, scorecard Qualitative and quantitative indicators How to normalize metrics? How to use metric’s weight for calculations? How to calculate the leading and lagging indicators, goals’ performance, and total scorecard index. What is The Right Term: KPI, Indicator or Metric? From a business … Read more
“KPIs don’t work for our business!” Does this statement sound familiar to you? Even in a business world, there is no good understanding of what a KPI, a metric and a measure is and what the difference is between them. Not all metrics are KPIs! As a result, many executives: Have a long list of … Read more
A while ago, Doug Hubbard introduced me to the concept of measurement inversion. According to him the more something matters the less we tend to measure it and the less we know about it. Things that really matter are often highly imprecise and thus there is a great opportunity to learn a whole lot more. … Read more