Using Customer Survey Data for KPIs on a Scorecard

Customer satisfaction, employee engagement, and product quality – all can be measured using surveys. In this article, we discuss 8 ways a business professional can improve their survey techniques to get more business insights with less efforts. Here are the topics that we’ll discuss: What are the advantages and disadvantages of the surveys? What are … Read more

5 Steps to Establish a Good Performance Measurement Culture

An organizational culture consists of the certain behavior patterns that exist in any company. Bad performance measurement practices demotivate a team and induce unproductive behaviors, while better behavior patterns help to involve the team and significantly improve the execution process. In this article we will talk about: What a good performance measurement culture is, and How to implement it in an … Read more

Strategic vs. Operational Goals – What’s the Difference?

¨A goal is a dream with a deadline.¨ Napoleon Hill  Any organization needs to have a strategy and respective strategic goals, however, on most strategy maps the focus is on incremental operational objectives that can rarely result into sustainable profitability.  Key topics of the article: Introduction 6-Point Checklist: Strategic vs. Operation Goal Test: Strategic or Operational Importance … Read more

Cascading Strategy: 12 Examples Used to Align Strategy

These examples are neither best practices, nor recommendations to follow. Use them to better understand where your business is now in terms of a disciplined strategy execution approach and what can be improved. Balanced Scorecard Term In the majority of cases the declared goal of the scorecard project is more efficient and effective strategy execution. … Read more

Strategy Cascading: 4 Methods to Link Corporate and Functional Strategies

A good strategy implies coherence between objectives at each level of organization. In strategic planning, this coherence is achieved by cascading or alignment of strategy scorecards.  Cascading method 1: Alignment by perspectives. Cascading method 2: Alignment by normalized goals. Cascading method 3: Direct cascading by KPIs. Cascading method 4: Alignment by context. Key topics: The … Read more

Strategy Map: How-To Guide, PDF Template, and Examples

Build a solid base for discussion and execution of your organization’s strategy. Learn how to create a single-page strategy map following step-by-step guides and using examples. Part 1. Guides: How to Create a Strategy Map in 8 Steps + Infographic Typical Mistakes Part 2. Templates: Strategy Map PDF Template 10 Strategy Map Examples The term … Read more

Risk Management: Example of Risk Indicators for Strategic Planning

A Practical Perspective on Managing Risks in Strategic Planning Using ISO 31000 as a Guiding Standard. Introduction: Defining Risk Beyond Probability and Impact The guiding standard in the domain of risk management is ISO 31000. It’s intriguing to observe the evolution of the standard’s definition of risk over time: The previous ISO definition of risk: … Read more

Hoshin Kanri vs. Balanced Scorecard: Which Framework is Better for Strategic Planning?

As an experiment, we’ll describe the same strategy using the Hoshin Kanri and the Balanced Scorecard frameworks to see the advantages and the limitations of both business tools.  Both Hoshin Kanri and the Balanced Scorecard are strategic planning frameworks. In this article, we’ll review the Hoshin Kanri framework briefly, and as an experiment will describe … Read more

Dashboard vs. Balanced Scorecard: What’s the Difference?

These two buzzwords cause confusion among business professionals as they are used synonymously. From the first look, one might have an impression that “dashboard” and “scorecard” are interchangeable, but there are some important distinctions that I’d like to analyze in this article. I’m presenting the results of the comparative analysis in the form of a … Read more