Case Study: Integrating ISO into Strategy with Functional/KPI Scorecards

By adhering to ISO standards, organizations establish best practices and ensure compliance with regulatory requirements. The case study examines how BSC Designer clients integrate their ISO certification programs with functional scorecards to fulfill the standards’ requirements in defining interested parties, objectives, actions, risks, and measurements. Standards in the Case Study To analyze the general approach … Read more

Case Study: KPI and Strategy Scorecards in Aviation Sector

This case study examines the common challenges faced by clients of BSC Designer within the aviation domain, including airlines, airports, and quality control groups, in the context of strategic planning and performance management. Conceptually, we can classify the challenges into two categories: Challenges related to strategic alignment and strategy architecture in general Challenges related to … Read more

Analysis Shows 92% of Organizations Prefer Aligned Scorecards Architecture Over Monolithic Approach

BSC Designer conducted an analysis of over 8000 users of strategic planning software. The study found that 92% of users implemented an aligned scorecards architecture, while only 8% used a monolith architecture. This indicates a significant shift from 2019, where only 64% of users utilized an aligned approach. Sampling Technique In January 2023, BSC Designer conducted … Read more

Transforming Balanced Scorecard to Support Strategic Agility – Interview with Dan Montgomery

The Balanced Scorecard evolved from a measurement system into a complex strategy execution framework. Today it helps companies all over the world to describe and execute their strategies. Properly implemented BSC is supposed to help any organization, but we often hear that managers have faced some difficulties, in which BSC did not work, and that … Read more

Learning from Tesco Strategy Map and Scorecard

A great lesson of how Balanced Scorecard works can be learned from global retailer Tesco. This company is known for its state of art Business Intelligence (BI) system. Balanced Scorecard is published yearly on tescoplc.com as part of Tesco’s BI system and is a must-see business performance tool. It even has its own name, “steering wheel.” In … Read more

KPIs for Customs Broker Service Provider Bottleneck

Bottlenecks exist in any business. The case study below suggests an approach for dealing with the performance bottlenecks from the viewpoint of the performance and Key Performance Indicators. Case study details Company background: Customs Broker Service Provider receives merchandise in the warehouse, inspects the merchandise, does the classification process, prepares the customs paperwork, pays duties, and … Read more

Balanced Scorecard in Education – Case Studies

Universities all over the World use the Balanced Scorecard concept. They apply the concept to: Internal processes Students scoring Educational purposes Our customers from the educational industry use BSC Designer as a software tool to demonstrate the Balanced Scorecard concept in action to their students. As an effort to help educational professions understand the Balanced … Read more

Case Study: Mexican Finance Company Implements Balanced Scorecard

This article focuses on case study of a Mexican company GB PLUS, S.A. DE C.V.  The company operates in the Payroll discount financing industry. They sell cash loans, electronics and business start-ups to syndicated personnel that work for the federal and states governments in México, and get paid via a discount on their payroll. Start of … Read more

Balanced Scorecard Helps Boost Employee Retention and Satisfaction

Futura, a custom aluminum extrusion company, realized that their employees were their greatest asset in a competitive marketplace, and the foundation of their success in customer service, operations and profitability.  They used the Balanced Scorecard approach to make employee retention and support a priority, implementing a suite of human resource tools and effecting a significant … Read more