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Anticomplexity Workshop

Anticomplexity Workshop by BSC Designer

 ANTI  COMPLEXITY  Workshop – Making Business Less Complex and More Focused One day, you need to buy some fruit… You have two options: go to Supermarket A or to Supermarket B. The quality is the same, the price is about the same. In “A” you need to find a plastic bag,

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Posted in Complexity

6 Examples Where Plain and Clear Customer Service Beats Complex Service

From understanding customer needs to finding proper complexity metrics

Following up with the ideas about complexity metrics discussed in the previous article, let’s now focus on some examples of complexity applied to the customer service domain. Complexity is all about perception, so before we start, here is how my perception of customer service evolved. For a long time, I

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Posted in Complexity

Complexity Metrics and Examples of How to Use Them

Complexity metrics - 4 steps to manage complexity

The way the complexity is perceived by customers defines whether your product or service will be a success or not. In this article we’ll discuss how to find indicators of complexity and align them with business context. The “complexity” term Let’s start with the term itself. The definition of complexity

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Posted in Complexity