BSC Toolkit

Balanced Scorecard Toolkit includes step-by-step manuals, documents, presentations, check lists designed to help business professionals with successful development and implementation of Balanced Scorecard.Buy BSC Toolkit

Buy BSC Toolkit online for $299!

Before placing an order check out the content of the Toolkit with examples of slides and texts below.

The BSC Toolkit:

  • Provides valuable information for each stage of Balanced Scorecard life cycle;
  • Provides ready-to-use guides, check lists, step-by-step manuals;
  • Saves time that balanced scorecard specialist would spend on research;
  • Toolkit includes more than 380 of slides with information;

Inside BSC Toolkit

BSC Toolkit includes several documents. Each document covers particular topic of Balanced Scorecard and related areas. Check the content below.

Toolkit Document Document content
Introduction to Balanced ScorecardIntroduction to Balanced Scorecard – PowerPoint Presentation
  • What is Balanced Scorecard; Getting benefit of Balanced Scorecard;
  • Examining company; Building Balanced Scorecard; Implementing Balanced Scorecard;
  • Use Balanced Scorecard to improve business performance; Company after Balanced Scorecard;

[77 slides. Formats: Adobe PDF + MS PowerPoint PPT]

Examine company before Balanced Scorecard implementationExamine company before Balanced Scorecard Implementation
  • Steps included in examination of company before balanced scorecard implementation.
  • The SWOT Analysis. Vision statement and corporate values analysis; Financial Analysis. Expertise level analysis.
  • Checklists, Frequently Asked Questions, Case Study

[41 slides. Formats: Adobe PDF + MS PowerPoint PPT]

Building Balanced ScorecardGuide on building Balanced Scorecard in company
  • Building a balanced scorecard to measure, control and improve company performance.
  • Process 1. Strategy formulation. Process 2. Deciphering process improvements from organizational strategies by linking the two. Process 3. Deciding for the measurements and Targets.
  • FAQs and Case Study – building balanced scorecard

[31 slides. Formats: Adobe PDF + MS PowerPoint PPT]

Implementing Balanced ScorecardImplementing Balanced Scorecard
  • How to implementing Balanced Scorecard into business processes
  • Steps of Balanced Scorecard Implementation process: Technical Implementation, Organizational Integration, Technical Integration, Operation of the BSC system
  • FAQs and Case Study on balanced scorecard implementation

[36 slides. Formats: Adobe PDF + MS PowerPoint PPT]

Testing Balanced ScorecardTesting results of Balanced Scorecard implementation
  • Testing the results of Balanced Scorecard Implementation. Introduction.
  • Preparations prior to initiating the testing phase. Determining the results of parameters of Balanced Scorecard. Updating the core elements of Balanced Scorecard.
  • FAQ and Case Study in the balanced scorecard testing phase

[36 slides. Formats: Adobe PDF + MS PowerPoint PPT]

Calculate Balanced Scorecard PerformanceHow to calculate performance indicators step-by-step
  • Perspectives and Metrics;
  • Weights and Scores;
  • Calculations. Steps to calculate performance; Normalization and performance calculation;

[3 pages. Formats: Adobe PDF]

Balanced Scorecard and BenchmarkingBalanced Scorecard and Benchmarking
  • Pitfalls to be avoided while benchmarking;
  • Using Balanced Scorecard for Benchmarking;
  • Benchmarking stages: Planning, Evaluation, Action, Revise;
  • Benchmarking and Balanced Scorecard: checklists, Case studies and FAQs;

[65 slides. Formats: Adobe PDF + MS PowerPoint PPT]

Devising KPIsEvaluation of approaches to devising Key Performance Indicators (KPI)
  • Approaches and Uses of Key Performance Indicators;
  • Practical advice on constructing, integrating and reporting KPIs;
  • Integrating and Reporting KPIs;
  • Practical Examples of KPIs;

[44 pages. Formats: Adobe PDF]

Balanced Scorecard Strategy MapsBusiness Strategy Maps: design, integrate
  • Goals and applications of strategy maps;
  • Step-by-step algorithms: how to design strategy maps; integrate strategy map in business processes; update strategy maps; Checklist on designing good strategy maps.
  • Strategy maps success stories; Examples of strategy maps and critique;

[54 slides. Formats: PowerPoint + Adobe PDF]

Customers about BSC Toolkit

Here is what professionals that bought BSC Toolkit say:

  • “Very useful part about implementation of BSC and benchmarking…”
  • “Making intangible business objective tangible…”
  • “Excellent tool to design and organize the main information of business…”
  • “BSC Toolkit is very useful in understanding the BSC concept…”
  • “Excellent tool to help build Balanced Scorecards in both business and personal contexts…”
  • “Using the BSC Toolkit we were able to break down the organizational objectives…”
  • “The toolkit has a lot of material to train managers in strategy execution…”
  • “An excellent set of inputs for the facilitation of design sessions to strategy execution…”
  • “The examples used to illustrate BSC concepts were easy to understand and follow…”

Find more details below.

Full version

Once the order is placed it will be processed by our partner – PayPro. Typically it is processed immediately and RegNow will provide you with links to download the full version of toolkit.

Buy BSC Toolkit

Please note: your order will not be refundable, so before placing an order, please, learn carefully information about Toolkit. This information includes some samples of what you will have in full version and allows to evaluate the content and the quality of your future purchase.

Customers Testimonials

Find below the opinions of BSC Toolkit customers.

Very useful part about implementation of BSC and benchmarking

As an IT software company we provide our clients with solutions in customized SW products.

Miroslav Bauer, Senior Sales Consultant, KOMIX, Prague, Czech Republic

BSC Toolkit is a very useful tool for any stakeholder in the area of measurement and for management of a company’s performance. For me personally it was a very useful part about implementation of BSC and benchmarking with valuable information. We plan to use some information from the kit also for our internal training of SW engineers.

The toolkit was useful to help us analyze metrics

The task is to strategically align the engineering activities and procurement activities into one functional group to support the client’s operational needs. This entails retooling our project methodology to support emerging work. This program is a useful tool to help us analyze what metrics hold a purpose and how to articulate continuous improvement.

Michael Oliver, Project Manager, WorleyParsons, Houston, TX

This was much more informative than the BSC initial training I purchased. I was pleasantly surprised with the detail in the white papers and spreadsheets. I purchased this on my own to review and see if it would help with the program’s activities. I was not disappointed. Our task is not complete, but we are better aligned for new challenges.

Excellent tool to design and organize the main information of business

It is an excellent tool to design and organize the main information of business. It serves as both for specific areas it will have a general overview of the entire company. It is especially useful for SMEs. You can also integrate with other tools like Excel. It is very good, the best.

David Martin, Specialist Quality Assurance, Vodafone, Spain

BSC Toolkit is very useful in understanding the BSC concept

I use the contents to understand BSC concepts in detail and build frameworks for company BSC preparation and implementation.

Narendra, Business Excellence Lead, Local Multibillion Group, UAE

BSC Toolkit is very useful in understanding the BSC concepts in detail and helps in preparation of your company BSC. The contents of the toolkit are easy to understand and can be related to live business scenarios. BSC Toolkit is highly recommended for all of you who want to understand the BSC from basic and build their expertise at an advanced level.

Excellent tool to help build Balanced Scorecards in both business and personal contexts

Building personal scorecards for coaching clients to help them achieve balance in their lives, while using an accountability tool.

Dennis Johnson, Consultant, Leadership Architecture & Design LLC, Madison, WI

While I am still getting to know the tool, I believe the product is an excellent tool to help build balanced scorecards in both business and personal contexts. The instructions are easy to follow. Additionally, I plan to discuss the tool in the context of leadership and good business practice in an MBA course I teach adjunct. Finally, I think this tool could be adapted for some of the nonprofit organizations in which I sit on their boards.

Using the BSC Toolkit we were able to break down the organizational objectives

We use BSC Toolkit to cascade organizational objectives to different organizational levels

Nandanan Kannanpulakkal, CEO, Future Options Consulting Ltd, Kampala

The BSC Tookit of BSC Designer was useful in developing a broader understanding of the step-by-step process of cascading objectives and goals of the organization to different organizational levels. Using the BSC Tool Kit we were able to break down the organizational objectives and cascade them into goals for different positions in the organization.

The toolkit has a lot of material to train managers in strategy execution

Adnan Khan, Leading consultant and trainer, Ethiopia and Capetown

BSC is an excellent tool, I revisited my client strategy and found to be non-competitive, this toolkit helped me to devise their strategies in a correct manner, setting up vision, mission, departmental goals and functional objectives, and also the tools were very helpful in aligning organization competitiveness at all levels.

Opinion about BSC Toolkit

This toolkit is for internal or external consultants and implementer. They should be able to align their companies, firm or organization for today’s commutative environment. This toolkit helps to set objectivity. Key performance indicators converting to key result areas helped stakeholders predict internal and external strategy to stay competitive. Also, these tools have a lot of material to train managers and implementers.

An excellent set of inputs for the facilitation of design sessions to strategy execution

Michael Olivier, Managing Director, Synchrona Leadership Strategies, Johannesburg South Africa

Initiating BSC projects in client companies, usually medium-sized organisations where the understanding of strategy execution is limited.

Opinion about BSC Toolkit

The templates are useful and allow for a simple, yet effective approach to explaining, training and implementing BSC approaches. The tools also serve as an excellent set of inputs for the facilitation of design sessions when starting out with BSC approaches to strategy execution. The guideline notes are also practical and assist in taking the complexity out of launching BSC initiatives in organisations that try to use “scorecards” without understanding the logic and flow of the BSC process and the design and role of strategy maps.

The examples used to illustrate BSC concepts were easy to understand and follow

Ellen N. Sayed, Director, Weill Cornell Medical College in Qatar, Doha, Qatar

I am using Balanced Score Card in the implementation and tracking of a five-year strategic plan for an academic medical library. I have found this approach to be helpful in narrowing down the relevant metrics and to review the library’s role in the College overall mission. It has also been helpful in elevating the level of data collected within the department, which was mostly at the result indicator level.

Opinion about BSC Toolkit

I thought the audio files were fantastic. They were to the point and had a review element built into them. The examples used to illustrate BSC concepts were easy to understand and follow. I learnt a lot from them and have gone back to listen to them many times. Using them in conjunction with books on BSC I have also found to be a good strategy.

Making intangible business objective tangible

We use BSC Designer to support the conceptual part of leadership and business acumen.

John R., Business Trainer, Bigtalk, Norway

I just started to use this application. So far it looks like a great solution for integrating and making a better understanding of business objectives. Making intangibles tangible creates important buy-ins for HR, satisfying the needs for other stakeholders in the organization (management). This framework is also good for education and learning. The steps in preparing and describing objectives are very important. This is a good tool for helping in this process.

Introduction to Balanced Scorecard

Balanced Scorecard Presentation

Introduction to Balanced ScorecardTitle: Balanced Scorecard Presentation

Summary: The Balanced Scorecard Toolkit reviews the history of the Balanced Scorecard concept, compares this concept with other management concepts, and gives a detailed ideas on how to develop, implement and use Balanced Scorecard to improve business productivity.

Slides number: 77. Formats: PPT (MS PowerPoint), Adobe PDF

Key Topics

  • What is Balanced Scorecard?
  • Getting the benefits of Balanced Scorecard
  • Examining company
  • Building a Balanced Scorecard
  • Implementing a Balanced Scorecard
  • Use Balanced Scorecard to improve business performance
  • Examining a company after Balanced Scorecard implementation and usage

Presentation Content by Slides

  1. Balanced Scorecard Toolkit
  2. Scorecard Toolkit Content
  3. What is Balanced Scorecard 
  4. Balanced Scorecard in business
  5. Balanced Scorecard Perspectives
  6. Balanced Scorecard Basics
  7. Definition of Balanced Scorecard
  8. Why the scorecard is “balanced”?
  9. Problems that Balanced Scorecard helps to solve 
  10. Balanced Scorecard Solving business management problems
  11. 4 default perspectives of Balanced Scorecard and the basics of using them. Scheme.
  12. 4 default perspectives of Balanced Scorecard and the basics of using them
  13. Scorecard History. Improving performance.
  14. Scorecard History. Balanced Scorecard today.
  15. Changes in the measures of Organizational Performance with time
  16. Who creates the concept first?
  17. Book “The Balanced Scorecard”
  18. BSC Method Competitors
  19. BSC vs. Business Excellence Model
  20. BSC vs. Business Excellence Model
  21. BSC vs. Performance Prism
  22. BSC vs. AIE
  23. Terminology in Balanced Scorecard
  24. Balanced Scorecard Definitions
  25. What are Metrics, KPIs and BSC?
  26. Comparison between BSC, KPIs and Metrics
  27. Who and how may benefit from using Balanced Scorecard
  28. Balanced Scorecard Stakeholders
  29. Business Owners’ viewpoint
  30. Top Managers’ viewpoint
  31. Employees’ viewpoint
  32. Examining Company before Scorecard Implementation
  33. Examining Company. Company management.
  34. What Processes should be examine?
  35. Business processes in Balanced Scorecard
  36. How to examine business processes for the Balanced Scorecard
  37. Special attention to the Balanced Scorecard checklist
  38. Analyzing processes from 4 viewpoints
  39. Financial perspective
  40. Customer perspective
  41. Internal process perspective
  1. Education and growth perspective
  2. Building Scorecards
  3. Building Scorecard – Case Study
  4. Building Scorecard – Business Impact
  5. Defining Key Performance Indicators
  6. All indicators should be numerical
  7. Target values for KPIs
  8. Grouping Indicators
  9. The sum of indicators should cover 90% or more of the business that they describe
  10. Indicators should not repeat each other
  11. Indicators should be grouped in 4 perspectives
  12. Weighting indicators and calculating the total
  13. Each perspective and each indicator should have relative weight
  14. Calculating the total performance taking in account indicators’ weights and values
  15. BSC Designer software
  16. Implementing BSC
  17. Implementing BSC. Scheme.
  18. Phases of Balanced Scorecard Implementation
  19. Implementing Balanced Scorecard – Typical Mistakes
  20. Balanced Scorecard Implementation Success Factors
  21. Defining Input and Output data channels, depending on viewpoint
  22. How do owner get information from the Balanced Scorecard?
  23. How does an owner share his vision with management using the Balanced Scorecard?
  24. CEO uses information from Balanced Scorecard
  25. CEO sending information to Balanced Scorecard
  26. Inputs for other employees, analysis of current data and business system
  27. Other Employees: output data channels
  28. Using Scorecard to improve performance
  29. Owner Communications based on BSC indicators
  30. CEO communications based on balanced scorecard indicators
  31. Other Employees’ communication based on BSC indicators
  32. Examining company after scorecard implementation
  33. Analysis of compare in terms of performance change
  34. Balanced Scorecard implementation results in terms of employees involvement
  35. Balanced Scorecard Implementation results in terms of business units and processes involvement
  36. Company performance change examining checklist

Examining the Company Before Balanced Scorecard Implementation

Examine company before BSC implementation

Examine company before Balanced Scorecard implementationTitle: Examining the company before Balanced Scorecard implementation

Summary: This part of the Balanced Scorecard Toolkit is a guide on how to examine a company before Balanced Scorecard implementation in order to collect necessary data for future Balanced Scorecard Design and Implementation.

Slides number: 41. Formats: PPT (MS PowerPoint), Adobe PDF

Key Topics

  • Examining the company before Balanced Scorecard implementation
  • Steps included in examination of company before balanced scorecard implementation.
  • Process 1. The SWOT Analysis.
  • Process 2. Critically analyze the vision statement and corporate values of the company.
  • Process 3. Financial Status Analysis.
  • Process 4. Analyzing the Level of expertise and processes
  • FAQ and Case Study

Presentation Content by Slides

  1. Examining the company before Balanced Scorecard implementation
  2. Company Examination.
  3. Steps included in examination of company before balanced scorecard implementation.
  4. Process 1. The SWOT Analysis. Introduction.
  5. SWOT Analysis. Objectives.
  6. SWOT Analysis. Objectives scheme.
  7. SWOT Analysis. Sample.
  8. “Can do” and “Cannot do” of SWOT analysis.
  9. Internal Aspects in SWOT Analysis.
  10. Internal Aspects in SWOT Analysis. Scheme.
  11. External Aspects in SWOT Analysis.
  12. External Aspects in SWOT Analysis. Scheme.
  13. SWOT Analysis. Checklist.
  14. Process 2. Critically analyze the vision statement and corporate values of the company. The introduction.
  15. Analysis of vision statement and corporate values. Objectives.
  16. Analysis of vision statement and corporate values. Objectives scheme.
  17. Analysis of vision statement and corporate values. Detailed description.
  18. Analysis of vision statement and corporate values. Ways to bring values in behavior.
  19. Attributes that can be incorporated in a corporate value system.
  1. Corporate value system. Scheme.
  2. Analysis of vision statement and corporate values. Checklist.
  3. Process 3. Financial Status Analysis. Introduction.
  4. Financial Status Analysis. Objectives.
  5. Financial Status Analysis. Detailed Description.
  6. Analyzing the Financial Status.
  7. Analyzing the Financial Status. Scheme.
  8. Other processes to be examined in financial status analysis.
  9. Financial Status Analysis. Checklist.
  10. Process 4. Analyzing the Level of expertise and processes
  11. Analyzing the Level of expertise and processes. Objectives.
  12. Analyzing the Level of expertise and processes. Detailed description.
  13. Analysis of process helps in improving it. Steps to be done.
  14. Analysis of process helps in improving it. Scheme.
  15. Analyzing the Level of expertise and processes. Detailed Description.
  16. Analyzing the Level of expertise and processes. Checklist.
  17. FAQs. Start with analysis.
  18. FAQs. Requirements.
  19. FAQs. Purpose of analysis.
  20. Case Study. Premier retail chain.
  21. Case Study. Starting with SWOT.
  22. Case Study. Conclusions.

Building Balanced Scorecard – Strategy and Indicators

Build Balanced Scorecard

Building Balanced ScorecardTitle: Building Balanced Scorecard

Summary: This part of the Balanced Scorecard Toolkit is a guide on how to build balanced scorecard to measure, control and improve business performance

Slides number: 31. Formats: PPT (MS PowerPoint), Adobe PDF

Key Topics

  • Building a balanced scorecard to measure, control and improve company performance
  • Steps in Building a Balanced Scorecard
  • Process 1. Strategy formulation. Prepare vision and mission statements for Balanced Scorecard design.
  • Process 2. Deciphering process improvements from organizational strategies by linking the two.
  • Process 3. Deciding for the measurements and Targets. Creating performance indicators.
  • FAQ and Case Study

Presentation Content by Slides

  1. Building Balanced Scorecard
  2. Building a balanced scorecard to measure, control and improve company performance
  3. Steps in Building a Balanced Scorecard
  4. Introduction for strategy formulation
  5. Objectives of strategy formulation
  6. Strategy formulation. Why do you need it?
  7. Strategy formulation. Most common problems.
  8. Strategy formulation cycle
  9. Classes of basic strategy
  10. Key issues strategy must be based on
  11. The process of strategy formulation
  12. Checklist for strategy formulation
  13. Deciphering process improvements from organizational strategies
  14. Objectives of linking strategy and processes.
  15. Processes and their stakeholders
  1. Customer Strategies
  2. Customer Strategies. Operational Excellence.
  3. Identifying customer requirements
  4. Customer requirements in linking strategy to processes
  5. Key Customer Requirements
  6. Checklist for linking strategy to processes
  7. Deciding for the measurements and targets. Introduction.
  8. Objectives when creating measurements and target values
  9. Characteristics of measures
  10. Creating targets and target values
  11. Linking target values to day-to-day operations
  12. Measures and targets checklist
  13. Case Study: Building a Balanced Scorecard
  14. Case Study: Linking strategy to processes.
  15. Building Balanced Scorecard. FAQs.

Implement Balanced Scorecard in Business Processes

Implement Balanced Scorecard in business processes

Implementing Balanced ScorecardTitle: Implementing Balanced Scorecard

Summary: This part of the Balanced Scorecard Toolkit is a guide on how to implement balanced scorecard into the business to measure, control and improve business performance

Slides number: 36. Formats: PPT (MS PowerPoint), Adobe PDF

  • Implementing Balanced Scorecard into business processes
  • Balanced Scorecard Implementation Scheme
  • Steps of Balanced Scorecard Implementation process: Technical Implementation, Organizational Integration, Technical Integration, Operation of the BSC system
  • FAQ and Case Study

Slides number: 36. Formats: PPT (MS PowerPoint), Adobe PDF

Key Topics

  • Implementing Balanced Scorecard into business processes
  • Balanced Scorecard Implementation Scheme
  • Steps of Balanced Scorecard Implementation process: Technical Implementation, Organizational Integration, Technical Integration, Operation of the BSC system
  • FAQ and Case Study

Presentation Content

  1. Implementing Balanced Scorecard
  2. Implementing Balanced Scorecard into business processes
  3. Balanced Scorecard Implementation Scheme
  4. Steps of Balanced Scorecard Implementation process
  5. Technical Implementation. Introduction.
  6. Objectives of Technical Implementation
  7. Key objectives in technical implementation stage
  8. The task of technical implementation
  9. Technical Implementation Scheme
  10. Key issues of technical implementation
  11. Process of technical implementation
  12. Technical Implementation Checklist
  13. Organizational Integration. Introduction.
  14. Objectives of business integration
  15. Integration of Balanced Scorecard with business processes
  16. Business implementation scheme
  17. Reengineering and reframing in implementation process
  18. Structural changes while implementation
  19. Implementation Checklist
  1. Technical integration. Introduction.
  2. Objectives of technical integration
  3. Levels of technical integration
  4. Integration with databases
  5. Combining data for Balanced Scorecard
  6. Technical integration checklist
  7. Operation of the BSC system. Introduction.
  8. Objectives of operational management
  9. Analyze and update Balanced Scorecard
  10. Updating target values and scorecard model
  11. Balanced Scorecard Operational Scheme
  12. Logical operations with Balanced Scorecard
  13. Operations in Balanced Scorecard. Checklist
  14. FAQs. Better implementation.
  15. FAQs. Business Integration.
  16. Case Study: Implementing Balanced Scorecard in Proto Auto Works.
  17. Case study: Technical implementation.

Testing Results of Balanced Scorecard Implementation and Usage

Test results of Balanced Scorecard implementation

Testing Balanced ScorecardTitle: Testing Balanced Scorecard Results

Summary: This part of the Balanced Scorecard Toolkit is a guide on how to measure and evaluate results of Balanced Scorecard design and implementation.

Slides number: 28. Formats: PPT (MS PowerPoint), Adobe PDF

Key Topics

  • Testing the results of Balanced Scorecard Implementation. Introduction.
  • Steps included in the Phase of Testing the Results of BSC Implementation
  • Preparations prior to initiating the testing phase. Determining the results of parameters of Balanced Scorecard. Updating the core elements of Balanced Scorecard.
  • FAQ and Case Study

Presentation Content

  1. Testing Balanced Scorecard Results
  2. Testing the results of Balanced Scorecard Implementation. Introduction.
  3. Steps included in the Phase of Testing the Results of BSC Implementation
  4. Preparations prior to initiating the testing phase. Introduction.
  5. Objectives of pre-testing phase
  6. Using relationships from the strategy map
  7. Balanced Scorecard Testing Benchmarks
  8. Structuring hypotheses for testing
  9. What have an influence on performance measures
  10. Pre-testing phase checklist
  11. Determining the actual values for parameters of BSC. Introduction.
  12. Objectives of Balanced Scorecard parameters checking
  13. Checking Balanced Scorecard values
  1. Collaborative parameters overview
  2. Analyzing indicators and categories
  3. Balanced Scorecard analysis checklist
  4. Updating the Core Elements of Balanced Scorecard – Objectives, Measures and Targets. Introduction.
  5. Objectives for core elements updating
  6. Objectives for Balanced Scorecard updating
  7. Modifying key elements of Balanced Scorecard
  8. Factors of Balanced Scorecard Update
  9. Why update balanced scorecard? Reasons scheme
  10. Getting feedback for Balanced Scorecard update
  11. Scorecard update checklist
  12. Testing Balanced Scorecard. FAQs.
  13. Determining results of Balanced Scorecard. FAQs.
  14. Case Study. Testing the results of parameters of BSC.
  15. Case Study. Checking Scorecard Values.

Instructions on How to Calculate Performance Indicators

Calculate Balanced Scorecard PerformanceTitle: How to calculate performance indicators step-by-step.

This document is a part of BSC Toolkit.

Pages number: 3

Summary: Balanced Scorecard is a well-known concept and it’s easy to find helpful articles about what this concept is. Balanced Scorecard projections and perspectives are also talked about much. Business professionals lack essential information about real-life metrics and information on how to build actual scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some “how-to” ideas.

Key topics:

  1. Measuring business performance with Balanced Scorecard concept. Balanced Scorecard helps to measure performance and share business goals.
  2. Balanced Scorecard Toolkit: Perspectives and Metrics. Four must-use perspectives to describe any business unit. Always need to start with these metric groups.
  3. Balanced Scorecard Toolkit: Weights and Scores. The Balanced Scorecard should be represented as a set of metrics, weights and scores.
  4. Balanced Scorecard Toolkit: Calculations. Steps to calculate performance using a given values of metric importance and user’s scores.
  5. Normalization and performance calculation. Calculating the performance value using normalized score and weight values.
  6. Conclusion. Remember to carefully evaluate Balanced Scorecard metrics

Abstract

Balanced Scorecard concept is about measure and control. The first step is to determine the goal of Balanced Scorecard: it should help to measure and control the performance of business unit; The next step is to assign a target performance values and develop a plan to archive the target results; The final step is controlling the performance, re-thinking business and separate business processes;

Balanced Scorecard must be a document packed with performance information. That’s why it is the best way to share management and business goal ideas with colleagues.

Building a Scorecard that works involve two main processes: suggesting a proper metrics and calculating the total performance.

Metrics should be designed by key managers; suggested metrics should be carefully evaluated in action. As for calculating performance, start with some simpler tools, such as spreadsheet processor to describe the Balanced Scorecard of the business unit and calculate the performance.

Balanced Scorecard and Benchmarking

Balanced Scorecard and Benchmarking

Balanced Scorecard and BenchmarkingTitle: Balanced Scorecard and Benchmarking

Summary: The Balanced Scorecard and Benchmarking document reviews ideas behind benchmarking, the possibility of using Balanced Scorecard for benchmarking, real-life samples of using Balanced Scorecard approach for benchmarking. This presentation is a part of Balanced Scorecard Toolkit.

Slides number: 65. Formats: PPT (MS PowerPoint), Adobe PDF

Key ideas

  • Introduction into Balanced Scorecard and Benchmarking
  • Benchmarking structure and procedures
  • Pitfalls to be avoided while benchmarking
  • Using Balanced Scorecard for Benchmarking
  • Best Practices in Benchmarking
  • Example to illustrate the use of BSC for Benchmarking
  • Balanced Scorecard need to be designed for benchmarking
  • Benchmarking stages: Planning, Evaluation, Action, Revise
  • Checklists, Case studies and FAQs
  • Benchmarking and Balanced Scorecard tools

Presentation Content by Slides

  1. Balanced Scorecard and Benchmarking
  2. Using Balanced Scorecard for Benchmarking
  3. Understanding Benchmarking Process
  4. What is Balanced Scorecard
  5. Benchmarking using Balanced Scorecard perspectives
  6. Benchmarking using Balanced Scorecard indicators
  7. Balanced Scorecard vs. earlier concepts
  8. What is Benchmarking?
  9. Why Benchmarking?
  10. Benchmarking and comparison
  11. Benchmarking and competitive analysis
  12. Benchmarking structure
  13. Benchmarking procedures
  14. Benchmarking details. Processes.
  15. Real-life Benchmarking
  16. Using surveys in Benchmarking
  17. Pitfalls to be avoided while benchmarking
  18. Using Balanced Scorecard for Benchmarking
  19. Best Practices in Benchmarking
  20. Inter-relationships of management practices
  21. Example to illustrate the use of BSC for Benchmarking
  22. Using of BSC for Benchmarking. Formulas.
  23. BSC for Benchmarking. The range of application.
  24. Efficiency frontiers of organizations
  25. Balanced Scorecard need to be designed for benchmarking
  26. Sharing positive effects with benchmarking
  27. Process of Benchmarking
  28. Planning stage in benchmarking
  29. Using metrics during planning stage
  30. Planning stage checklist
  31. Planning stage. Case study.
  32. Using Balanced Scorecard for benchmarking on planning stage
  33. Evaluation stage of benchmarking
  34. Evaluation task in benchmarking
  35. Evaluation stage in Benchmarking – checklist
  1. Benchmarking evaluation stage. Case study
  2. Case study. Moving from planning to evaluation stage.
  3. The Action stage in the Benchmarking process
  4. Release the planned program
  5. Action stage in Benchmarking – Checklist
  6. Action Stage of Benchmarking. Case Study
  7. Benchmarking in action. Case Study
  8. Revise. Stage of benchmarking.
  9. Analyze results obtained from benchmarking.
  10. Benchmarking Revise. Checklist
  11. Benchmarking results analysis. Case Study
  12. Benchmarking and Balanced Scorecard tools
  13. Using the BSC Designer for benchmarking
  14. Indicators and weights in BSC Designer
  15. Weighted indicators for scorecard or benchmarking
  16. Creating evaluation indicators with BSC Designer
  17. Measure and evaluation unit in BSC Designer
  18. Min and max values for scorecard indicator
  19. Balanced Scorecard and Benchmarking. Frequently Asked Questions (FAQs)
  20. What changes should be made to scorecard for benchmarking? Frequently Asked Questions (FAQs)
  21. Choosing right indicators and activities to benchmark. Frequently Asked Questions (FAQs)
  22. Does “benchmarking” mean “comparison”? Frequently Asked Questions (FAQs)
  23. Using Balanced Scorecard for Benchmarking. Case Study 
  24. Benchmarking and TQM. Case Study
  25. Successful implementing of benchmarking. Case study.
  26. Data collection for benchmarking. Case study.
  27. Metrics in Balanced Scorecard and Benchmarking
  28. Results of Balanced Scorecard for Benchmarking. Case study.
  29. Results and Conclusions
  30. Using Balanced Scorecard for Benchmarking – Checklist

Evaluation of Approaches to Devising Key Performance Indicators (KPIs)

Evaluation of approaches to devising Key Performance Indicators (KPI)

Check out some pages of the document below

Devising KPIsTitle: Evaluation of approaches to devising Key Performance Indicators (KPI)

Page number: 44

Summary: This paper reviews the background literature on the use (and abuse) of key performance indicators.

You will find practical advice on:

  • constructing,
  • integrating,
  • reporting

of Key Performance Indicators (KPIs).

The report includes 70 KPIs with judgement and analysis of their practical application.

Key Topics

  • Approaches and uses of Key Performance Indicators;
  • Practical advice on constructing, integrating and reporting KPIs;
  • Integrating and Reporting KPIs;
  • Practical Examples of KPIs;

Table of contents:

Introduction 1
Literature Review: Approaches and Uses of Key Performance Indicators 2
Background and Context 2
Context: Different Models 4
Balanced Scorecards 4
Performance Measurement Process 4
Strategic Measurement Analysis and Reporting Technique 5
Context: Different Uses of KPIs 6
Critiques 7
The link between information and action 7
Practical Issues 8
Approaches to the construction of KPIs 10
Basic Guidance for Individual KPIs 11
Why was this measure chosen? 11
Gaining acceptance 11
KPIs and responsibility 11
Cascading KPIs 12
Ease of data collection 12
Reviewing and Updating KPIs 13
Interpretation 13
Benchmarking 14
Proxy Measures or Aggregation? 15
Qualitative or Quantitative Measures? 16
Measuring Intangible Variables 17
Interpreting Statistics and Survey Data 17
Estimates 18
Integrating and Reporting KPIs 20
How Many KPIs? 21
KPIs for short term projects 22
Methods of Reporting 22
Seeking to report qualitative information 24
Linking KPIs to responsibilities 25
Practical Examples 26
Education KPIs 27
Finance KPIs 28
HR KPIs 30
Marketing KPIs 31
Performance Management KPIs 32
Project Management KPIs 35
Public Policy KPIs 36
Research and Development KPIs 37
Summary and Conclusions 38
Summary 38
Conclusion 39
References 40

Strategy Maps – How to Use the Business Strategy Map Concept

Business Strategy Maps. Step-by-step algorithms on how to design strategy maps; how to integrate strategy map in business processes; how to update strategy maps

Balanced Scorecard Strategy MapsTitle: Business Strategy Maps

Summary: This part of the Balanced Scorecard Toolkit is a guide on how to use the business strategy map concept.

Slides number: 54. Formats: PPT (MS PowerPoint), Adobe PDFA brief background of strategy maps

Key ideas

  • Goals and applications of strategy maps
  • Step-by-step algorithms:
    • how to design strategy maps;
    • how to integrate strategy map in business processes;
    • how to update strategy maps
  • Strategy maps success stories
  • Examples of strategy maps and critique
  • Checklist on designing good strategy maps

Sample Slides

How to design strategy maps - step by step algorithms

How to design strategy maps – step by step algorithms

Strategy Map Examples: IT strategy map - enhance IT solution

Strategy Map Examples: IT strategy map – enhance IT solution

Product Content

  1. Business strategy maps
  2. A brief background of strategy maps
  3. A brief background of strategy maps
  4. Theory about strategy maps
  5. Theoretical concept of strategy maps
  6. Classification of strategy maps
  7. Classification of strategy maps
  8. Classification of strategy maps
  9. Classification of strategy maps
  10. People who are involved in strategy map processes and their roles
  11. People who are involved in strategy map processes and their roles
  12. People who are involved in strategy map processes and their roles
  13. Goals and applications of strategy maps
  14. Goals and applications of strategy maps
  15. Goals and applications of strategy maps
  16. How to design strategy maps – step by step algorithms
  17. How to design strategy maps – step by step algorithms
  18. How to design strategy maps – step by step algorithms
  19. How to design strategy maps – step by step algorithms
  20. How to design strategy maps
  21. How to design strategy maps
  22. How to integrate strategy map in business processes – step by step algorithm
  23. How to integrate strategy map in business processes – step by step algorithm
  24. How to integrate strategy map in business processes – step by step algorithm
  25. How to update strategy maps when business processes are updated – step by step algorithm
  26. How to update strategy maps when business processes are updated – step by step algorithm
  27. Strategy maps success stories. Case I- Anxetic technologies ltd.
  28. Strategy maps success stories. Case II- gallop industries
  1. Strategy maps success stories. Case III- Rotomac shipping inc
  2. Strategy maps success stories. Case IV- Nash retail inc
  3. Strategy map. Examples & critiques
  4. Banking strategy map – reducing NPA
  5. Customer service strategy map – improve customer satisfaction levels in an inbound call center
  6. Finance strategy map – enhancing shareholder value
  7. HR strategy map- making HR process simple & paperless
  8. IT strategy map- enhance IT solution
  9. Manufacturing strategy map – enhancing performance
  10. Strategy map for internet marketing – improve conversion rate
  11. Operations strategy map – enhancing business operations
  12. Strategy map for agricultural company – improve farm output
  13. Strategy map for airlines – enhancing service value
  14. Strategy map for amusement parks – increasing footfall
  15. Strategy map for electronics manufacturer – improve sales volume
  16. Strategy map for garment factory- increase market share
  17. Strategy map for healthcare sector – enhance levels of customer service
  18. Strategy map for pharmaceutical organization – focus on increasing market share
  19. Strategy map for real estate – revenue growth
  20. Strategy map for telecom– increasing number of subscribers
  21. Strategy map on movie theater – increase foot falls
  22. Supply chain strategy map – increase overall efficiency and responsiveness
  23. Transport strategy map – improve delivery of services
  24. Checklist on designing good strategy maps
  25. Checklist on designing good strategy maps
  26. Conclusion about strategy map efficiency