Blog Archives

Measuring Employee Morale – Management Quality Indicator

The best way to measure morale

Employee morale is second only to the quality of the management team in influencing the long term success of a business or for that matter of any organization. The employee morale is a very good indicator of the quality of the management team since it is the most direct outcome

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Posted in Scorecard and KPIs Examples
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8 Metrics to Evaluate Entrepreneurial and Management Skills

8 Metrics to Evaluate Entrepreneurial and Management Skills

Over the last few weeks I have been running an interesting experiment in one of my classes. I gave each student $5 and told them to go turn it in to more. The project was evaluated on 8 variables/metrics. These eight basic metrics could just as easily be applied to

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Extend Your Balanced Scorecard up to 8 Perspectives

Extend Your Balanced Scorecard up to 8 Perspectives

What are the strengths of this framework and where do we need to yet improve it? I have already alluded to a need for more than four dimensions. In fact, I propose eight. To make them easier to remember I named them all by starting with a letter M. These

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Stop Measuring All the Wrong Things – Measurement Inversion

Stop Measuring All the Wrong Things - Focus on Metrics that Really Impact Your Business

A while ago, Doug Hubbard introduced me to the concept of measurement inversion. According to him the more something matters the less we tend to measure it and the less we know about it. Things that really matter are often highly imprecise and thus there is a great opportunity to

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Posted in Balanced Scorecard Theory
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Why Should We Focus Beyond Financial KPIs?

Why should we focus beyond financial KPIs?

When I ask my MBA students about the purpose of corporations, the typical answer that I hear is that it is to make a profit, to make money.  But if they are right, why should we focus on managing a company by any non-financial metric? After all, the company either

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Posted in Balanced Scorecard Theory
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