Blog Archives

Tighten Operations and Motivated Employees with Balanced Scorecard

Southern Gardens Citrus - Balanced Scorecard Case Study

In the mid-1990s, SGCwanted to break into the private-label market for not-from-concentrate orange juice.  To do so, they needed to tighten operations, reduce product costs and motivate employees to align their performance with the company’s core values.  The Balanced Scorecard approach allowed them to carefully monitor their operations, reduce product

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Balanced Scorecard Helps Hospital Improve Service and Tighten Funding Allocation

Scorecard in Bridgeport Hospital

Bridgeport Hospital, a private, not-for-profit hospital in Connecticut, needed to improve its financial management.  The hospital had been operating at a loss despite being adequately funded, and also needed to find a way to make excellence in customer care and employee retention relevant to financial goals. The Balanced Scorecard approach

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Balanced Scorecard Helped Rockwater Take Customer Service to the Next Level

Balanced Scorecard in Rockwater Energy Solutions

In 1993, Rockwater was a global leader in underwater engineering and construction and a wholly-owned subsidiary of Brown & Root/Halliburton.  The company’s service offerings included commercial diving, scour and erosion, underwater coatings and installation of marine structures, and their customer base was the oil companies whose deep-sea oil rigs they

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Balanced Scorecard for Verizon Communications

HR Scorecard Verizon

Verizon Communications Gets Human Resources On Track with a Balanced Scorecard Approach. Emerging from a recent merger and industry deregulation, and entering a time of increased competition, Verizon Communications needed to prepare for aggressive customer acquisition if it was to survive the telecomm wars. The company decided to take a

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Evaluation of Approaches to Devising Key Performance Indicators (KPIs)

Evaluation of approaches to devising Key Performance Indicators (KPI)

Title: Evaluation of approaches to devising Key Performance Indicators (KPI) Page number: 44 Summary: This paper reviews the background literature on the use (and abuse) of key performance indicators. You will find practical advice on: constructing, integrating, reporting of Key Performance Indicators (KPIs). The report includes 70 KPIs with judgement and

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Many Balanced Scorecard Implementations Fail to Deliver the Value – Interview with Gavin Lawrie

Managing Director, 2GC Active Management - specialists in strategy implementation and performance management.

10 questions to Balanced Scorecard Expert Gavin Lawrie, Managing Director at 2GC Active Management. Key interview quotes: About metrics: “Adding more measures to a BSC usually doesn’t make it better – aim for about 20.” Why many BSC fail to deliver value: “The most common reason appears to be a

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Balanced Scorecard Helps Insurance Company to Manage New Operational Complexities

UNUM Insurance

Balanced Scorecard helps UNUM Insurance to Manage New Operational Complexities and Diverse Stakeholder Groups UNUM is a Fortune 500 company and a market leader in disability, group life, long term care and voluntary benefits.  In 1998, when the company first implemented a Balanced Scorecard approach, it had 7,200 employees; today

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Free Balanced Scorecard Software – BSC Designer® Light

Download BSC Designer Light - Free Edition of BSC Designer PRO

BSC Designer Light is a freeware edition of the popular Balanced Scorecard software BSC Designer. Start with your KPI scorecard at no cost! Download BSC Designer Light Click the button above to get a copy of BSC Designer Light. Requirements: Windows 10License: Freeware What’s Inside? BSC Designer Light is an

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Balanced Scorecard Fact Sheet and Statistics

Balanced Scorecard Infographic

There are some facts about Balanced Scorecard that one should check before starting implementation of this performance management system. As a result, we are sure, you will be interested in trying to implement this concept in your business. Please, try our BSC Designer for this purpose. According to 2014 Global

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BSC Designer Online Terms of Service

BSC Designer Online Terms of Service BSC Designer Online (BSC Designer Online) License Agreement NO WARRANTY BSC Designer Online IS SOLD “AS IS” AND WITHOUT ANY WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTIES EITHER EXPRESSED OR IMPLIED. THE AUTHOR WILL NOT BE LIABLE

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Posted in Official