ANTI COMPLEXITY Workshop – Making Business Less Complex and More Focused
One day, you need to buy some fruit… You have two options: go to Supermarket A or to Supermarket B. The quality is the same, the price is about the same. In “A” you need to find a plastic bag, put fruit inside, find self-service electronic weights, print a bar code… In “B,” you just need to find a plastic bag and put fruit inside.
Without going into definitions and long discussions about complexity, answer a simple question:
“Which experience was perceived as more complex?”
I vote for Supermarket B. The management removed the complexity of weighing fruit for me…
Is your product too complex?
The answer to this question will define the success or failure of your business. Companies are no longer competing just on price or quality – the products and services offered on the market are so similar that end-users have tough a time deciding which brand to trust. The decision is no longer about features and functions; it’s now about customer service and smooth user experience (think about Amazon, Apple, or Zappos).
Companies with bad complexities are losing their clients
Think about the last frustrating experience you had with some product or service. Could that company prevent it? Was it about product “quality,” or it was more about the way the company managed to solve the problem?
Organizations are good in creating and selling products, but they are not good at eliminating the complexities.
Let’s do a simple exercise: think about any experience you had with some organization. Did everything work smoothly? Was there something that could be improved? Was there something that looked too complex for you as an end-user? The resulting list is an indication of how good the company was in managing the complexities.
We can detect and eliminate the complexities
OK, the complexity is a problem. And if you did the previous exercise, you will agree that organizations still have a lot to solve in terms of bad complexities.
- Good news: we can train you to detect and eliminate bad complexities in your business!
That’s the goal of this workshop.
This workshop is for you if…
Here are some thoughts about the target audience of this workshop. Probably, some of the challenges below will resonate with the challenges that your business is facing. This workshop is for you if:
- It’s hard to get new customers and retain existing ones
or your product doesn’t feel like an agile one anymore
- There are too many features that even you don’t understand well enough
- It’s hard to maintain old functions and develop new features
- It’s hard to explain it to your new clients
- Customer service is not as effective as it was a few years ago
- Top performers leave your organization without any visible reason
Modules of the workshop
The workshop consists of the following modules:
- Module 1 – Introduction to the complexity
- Module 2 – Detect and measure complexity
- Module 3 – Managing complexity
Let’s talk about each module in detail.
Module 1 – Introduction to the complexity
- Failing once again to define what complexity is
- Good complexity vs. bad complexity
- Homework task
- You´ll understand what complexity is and why it matters
- It is not about learning to use another buzz word — the concept will help you to serve your clients better
- Good complexity is the reason why customers will choose your product or service
- Bad complexity is the reason why customers will move to your rivals
Module 2 – Detect and measure complexity
- How complexity is perceived by different stakeholders
- Measure complexity step by step
- Examples of specific complexity indicators
- Homework task
- Understanding how to quantify and measure complexity
- Make complexity tangible
- You will have a crisp, clear view of the complexity problem
- You will support your findings with hard data
Module 3 – Managing complexity
- Mapping complexity challenges on the strategy map
- Developing an action plan
- Homework task and final certification
- A ready to use strategy map
- Managing complexity is not about random patches
- Focus anti-complexity efforts and align them with your strategy
- You´ll create a strategy map under our guidance
- It will help to get everyone on the same page and start acting
Aleksey Savkin is a founder of BSC Designer, and he is helping companies to better formulate their strategies and make the process of strategy execution more tangible with KPIs. His areas of expertise are Balanced Scorecard, Key Performance Indicators, and business performance management. Aleksey is the author of:
- 10 Step KPI System book
- “Complexity Metrics and Examples of How to Use Them” article
- “6 Examples Where Plain and Clear Customer Service Beats Complex Service” article
Next starting date
- The next ANTI COMPLEXITY Workshop starts on 15th May 2019
Participation options and prices
If the workshop is not as you expected – ask for a full refund within 2 weeks of the start date.