Monthly Archives: February 2010

Balanced Scorecard Helps Boost Employee Retention and Satisfaction

Futura Logo

Futura, a custom aluminum extrusion company, realized that their employees were their greatest asset in a competitive marketplace, and the foundation of their success in customer service, operations and profitability.  They used the Balanced Scorecard approach to make employee retention and support a priority, implementing a suite of human resource

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Tighten Operations and Motivated Employees with Balanced Scorecard

Southern Gardens Citrus - Balanced Scorecard Case Study

In the mid-1990s, SGCwanted to break into the private-label market for not-from-concentrate orange juice.  To do so, they needed to tighten operations, reduce product costs and motivate employees to align their performance with the company’s core values.  The Balanced Scorecard approach allowed them to carefully monitor their operations, reduce product

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Case study: Develop Scorecards to Improve Business Performance

Balanced Scorecard case study: BSC Designer helped develop efficient scorecards and as a result improved business performance.

BSC Designer successfully comes along with implementation consulting services, provided by IRS Consulting, Lithuania based Management Consultancy, which implements effective Management Systems in the Baltics since 1991

Andrejus Kaleinikovas, Managing Partner of IRS Consulting, shared his opinion about BSC Designer usage with us

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Use Balanced Scorecard at Most Organizational Levels – Interview with James Creelman

James Creelman, independent Balanced Scorecard consultant and author.

10 questions to Balanced Scorecard Expert James Creelman, independent Balanced Scorecard consultant and author

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Balanced Scorecard Helps Hospital Improve Service and Tighten Funding Allocation

Scorecard in Bridgeport Hospital

Bridgeport Hospital, a private, not-for-profit hospital in Connecticut, needed to improve its financial management.  The hospital had been operating at a loss despite being adequately funded, and also needed to find a way to make excellence in customer care and employee retention relevant to financial goals. The Balanced Scorecard approach

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Balanced Scorecard Helped Rockwater Take Customer Service to the Next Level

Balanced Scorecard in Rockwater Energy Solutions

In 1993, Rockwater was a global leader in underwater engineering and construction and a wholly-owned subsidiary of Brown & Root/Halliburton.  The company’s service offerings included commercial diving, scour and erosion, underwater coatings and installation of marine structures, and their customer base was the oil companies whose deep-sea oil rigs they

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